Returns Policy

Returns Policy
Last updated: 24.11.2025

At 3 Little Beans Ltd, we want you to be happy with your order. All of our coffee is roasted and supplied by a trusted UK-based roasting partner and then packed and dispatched by us. As coffee is a perishable food product, our returns policy is slightly different from non-food items.

1. Returns Eligibility

We can accept returns where:

  • Your order arrived damaged, defective, or incorrect; or
  • The item is unopened, unused, and still in its original sealed packaging; and
  • You contact us within 14 days of receiving your order.

Because of food safety regulations, we cannot accept returns of opened coffee or coffee that has been tasted, even if you simply do not like the flavour.

2. Items Not Eligible for Return

We are unable to accept returns or offer refunds for:

  • Opened or used coffee products
  • Coffee returned due to taste preference
  • Subscription orders that have already been processed or dispatched
  • Gift cards
  • Sale or promotional items

3. How to Request a Return

To request a return, please email us at hello@3littlebeans.com with:

  • Your name
  • Your order number
  • A brief description of the issue
  • A photo of the product/packaging (if applicable)

We’ll review your request and, if eligible, provide details on how to return the item. In some cases (for example, clearly damaged or incorrect items), we may not require the item to be returned.

4. Refunds

Once we receive and inspect any returned items, we will email you to confirm approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that:

  • We are not responsible for delays caused by payment providers or banks.
  • Shipping costs may be non-refundable unless the return is due to our error (e.g. incorrect or damaged item).

Refunds will not be issued where:

  • An incorrect delivery address was provided by the customer
  • A parcel was not collected from a depot or delivery office in time
  • Delivery was delayed due to courier issues outside our control

5. Exchanges

If your item arrives damaged, defective, or incorrect, we can arrange a replacement at no extra cost. Please email hello@3littlebeans.com with your order details and a photo, and we’ll take it from there.

6. Supplier Transparency

3 Little Beans Coffee Co sources roasted coffee from a licensed, UK-based roasting partner. All safety, freshness, and quality standards are met by the supplier prior to us receiving the product for packing and distribution.