Shipping & Delivery Policy

Shipping & Delivery Policy

We aim to process and deliver your order quickly and reliably.
This policy explains how we handle shipping within the United Kingdom.

1. Where We Ship

We currently ship to addresses within the UK only.

2. Processing Times

Orders are processed Monday–Friday (excluding bank holidays).

  • Standard orders: 2–3 working days
  • Subscription orders: processed on your billing date

During busy periods, dispatch times may vary slightly.

3. Delivery Services

We use reputable UK courier and postal services, typically including:

  • Royal Mail
  • Evri
  • DPD

Delivery times depend on your chosen shipping method.

4. Delivery Costs

Shipping costs are displayed at checkout and vary depending on:

  • Order weight
  • Delivery service selected
  • Location within the UK

Free delivery may be offered for orders above a certain value (if applicable).

5. Missed Deliveries

If you miss a delivery:

  • The courier may leave a calling card
  • They may attempt redelivery, leave the parcel in a safe place, or return it to a depot

It is your responsibility to collect parcels from a depot or re-arrange delivery.

If a parcel is returned to us due to non-collection or incorrect address, we cannot refund fresh coffee products.

6. Incorrect Addresses

Please ensure your delivery address is correct when placing your order.

We cannot refund, replace, or reship orders delivered to an incorrectly entered address.

If you realise you’ve made a mistake, contact us immediately at hello@3littlebeans.com — if the order has not yet been dispatched, we may be able to update it.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us at hello@3littlebeans.com within 48 hours with:

  • Your order number
  • A photo of the issue

We will arrange a replacement or refund according to our Returns Policy.

8. Lost Parcels

If your parcel appears lost:

  • Allow sufficient time for delivery (especially during peak periods)
  • Contact us for assistance
  • We will investigate with the courier

If confirmed lost, we will arrange a replacement or refund.

9. Subscription Deliveries

Subscription deliveries follow the same rules as standard orders.
They are shipped after each successful payment on your billing date.

10. Contact

For any delivery-related questions, email:
hello@3littlebeans.com